Frequently asked questions
What is your check-in time?
Our usual check-in time is after 15.00. In case you want to arrive earlier, don’t hesitate to contact us. We are flexible and always there to help!
Are late arrivals possible?
What is your check-out time?
Please check-out before 11am. In case you require a late check-out, please contact us for the possibilities.
As there is no reception at your properties, how do I check-in?
Check-in is always on appointment. Please inform us a couple of days in advance what time we can expect your arrival, so we can arrange that one of our hosts will meet you at the front door to give you a warm welcome! Please inform us in case of any delays or in case your arrival is earlier than planned.
Do you provide towels?
Yes, bath towels are provided, as well as kitchen towels.
Do you provide bedlinen?
Yes, bedlinen is provided.
Where can I park my car?
This depends on where you will be staying. We are happy to point out the best parking places at your arrival.
Luxury Apartments l, Croeselaan 247 Utrecht
There is free public parking, the best places to park are on the side of the building or behind the building (Veilingstraat). In front of the building, it is paid parking! There are enough free parking spots in the area.
Luxury Apartments ll, Balistraat 59 Utrecht
There is public parking on the streets around the building (paid parking).
We can recommend parking at the parking garage nearby as it is much cheaper, the parking garage is named ‘Kop van Lombok’ and is located at Vleutenseweg 44, Utrecht. There is free parking at 15 minutes walk.
Will there be cleaning?
Are there any specific rules?
Yes, the following activities are not allowed in our apartments:
– Any illegal activities
– Noise between 10pm and 8am
Is there a deposit needed?
Will you charge my creditcard in advance?
How can I pay?
Payment can be done at arrival by using either of the following methods:
– Debit card
– Credit card
– Bank transfer (Only when paid in advance)
*We prefer card payments*
Do you offer babybeds?
Do you offer babybeds?
How far is Utrecht Central Station from your property?
Luxury Apartments l, Croeselaan 247, 9 minutes walk.
Luxury Apartments ll, Balistraat 59, 7 minutes walk.
How far is Utrecht city center from your property?
It takes around 12-13 minutes by foot and 5 minutes by bike from both our properties
Could you arrange a taxi service?
Yes, we can! We work with a local taxi company who offers special Schiphol Airport prices. It can save you a lot of money! Please feel free to contact us.